Your Complete DoorDash Support Resource

You can track your order in real-time through the DoorDash app. Simply open the app, go to the "Orders" tab, and select your current order. You'll see the Dasher's location on the map, current status, and estimated delivery time.

If you experience any issues with your order (missing items, incorrect order, quality problems), report it immediately through the app. Go to "Orders," select the problematic order, tap "Help," and choose the appropriate issue. Include specific details and photos if possible for faster resolution.

If you need to change your delivery address, contact DoorDash support immediately through the app. Address changes might be possible if the order hasn't been prepared or dispatched yet, but this isn't guaranteed. In some cases, you may need to cancel and reorder.

To cancel an order, go to "Orders" in the app, select the current order, and look for the "Cancel Order" option. Keep in mind that if the restaurant has already started preparing your food, you might still be charged a fee or for the full order, depending on the circumstances.

To apply a promo code, enter it in the designated field on the checkout screen before placing your order. DoorDash credits are usually applied automatically to your next orders. You can check your available credits in the "Account" section under "Credits and Gift Cards."

Dashers receive weekly direct deposits for earnings accrued Monday through Sunday of the previous week. Payments typically arrive by Wednesday. You can also use Fast Pay (for a small fee) to cash out your earnings daily, once you meet the eligibility requirements.

To become a Dasher, you must be at least 18 years old, have a valid driver's license, insurance, and access to a vehicle (car, scooter, or bicycle in some areas). You'll need to pass a background check and have a smartphone to run the Dasher app. Requirements may vary slightly by location.

You can either schedule shifts in advance or use "Dash Now" when your area is busy (indicated by a red color on the map). Scheduling in advance helps secure your preferred times. New schedules typically release at midnight for 5-6 days in advance. Dashers with higher ratings get early access to scheduling.

The Red Card is a prepaid debit card provided by DoorDash for paying for certain orders that aren't prepaid through the app. The app will explicitly tell you when to use the Red Card. Only use it for the specific order and amount indicated. If the card is declined, contact Dasher support immediately.

DoorDash tracks several metrics: Customer Rating, Completion Rate, Acceptance Rate, and On-time/Early Rate. Maintaining a high Customer Rating (above 4.7) and Completion Rate (above 95%) is essential to remain active. Low ratings in these areas may lead to deactivation. Acceptance Rate doesn't affect account status but can impact priority for schedules and promotions.